Sign In

Signing in to your Grand Rush Casino account is quick. Open the casino site, click the "Sign In" button at the top-right, then enter the email or username and password you used at registration. If you want the browser to remember you, enable the "Remember me" option on trusted devices only. Once signed in, your account dashboard will show balances, active bonuses, and the cashier for deposits and withdrawals.

Locked out or forgot your password? Easy fixes to get back in

If your password isn’t working, use the "Forgot Password" link to request a reset email. Check spam folders if you don’t see it. Clear your browser cache and cookies, try another browser or device, and avoid public Wi‑Fi when logging in. If your account is temporarily locked after multiple failed attempts, wait the lockout period or contact support. When you reach out, include your registered email, username, device type, and a screenshot to speed up verification.

Verification and security: what you may need after signing in

To comply with regulations and protect your funds, Grand Rush Casino may ask for identity verification before large withdrawals. Typical documents include a government ID, proof of address, and a copy of the payment method used. Keep these ready in digital form to avoid delays. Use a strong, unique password, enable any available account protections, and never share login details with anyone.

How bonuses interact with your signed-in account

New players should check the Promotions area after signing in to see available offers. Grand Rush’s Sign Up Bonus requires a minimum deposit of $20, carries a 30x wagering requirement, and does not require a code to claim. Larger match offers, like the "200% up to $1000" with code "WELCOME200," are treated as bonuses above 100% and therefore carry higher wagering rules (promotions above a 100% match have a 60x requirement). Free spins promotions, such as "50 Free Spins on 7 Chakras" (code "WELCOME50"), are credited according to the promotion’s terms. Bonuses are non-sticky, and maximum cashout rules vary by promotion, so review the terms in your account before wagering.

Payments and currencies available after you sign in

Once signed in, the cashier lists deposit and withdrawal options that include Bitcoin (BTC), credit cards, debit cards, gift cards, Neosurf, and prepaid cards. Available currencies shown for accounts include Australian dollars (AUD) and Bitcoin. If you plan to deposit using crypto, confirm the wallet details in your account to avoid delays. For bonus eligibility, remember minimum deposit thresholds—such as $20 for the sign-up bonus—apply.

Games, providers, and where to find your free spins

Your account gives access to titles from Genii, Nucleus Gaming, Rival Gaming, and Saucify (BetOnSoft). If your free spins target a specific slot, like "7 Chakras," open that game in the slots lobby to see them applied. One seasonal pick, "Spooktacular Spins Slots" from Nucleus Gaming, features 30 paylines and Halloween-themed bonus rounds; check its page for game specifics and bonus compatibility. You can read a short review of that slot here: Spooktacular Spins Slots

When you need live help: how to contact support

If troubleshooting doesn’t solve your issue, contact Grand Rush support by email at support@grandrush.com or by phone at the toll‑free number 1800834497. When you call or email, have your account details and any error messages ready to speed resolution.

For a full overview of the casino, bonus rules, and account terms, check the Grand Rush Casino review.